FAQ
Common questions
How accurate is the AI analysis?
ChatMend uses an AI model to read the whole conversation. It is good at spotting patterns that repeat across many messages, but it can misread context, tone, sarcasm and intent. Treat results as a mirror, not a verdict.
Is my data private?
The conversation you import is sent to our secure server only for the analysis and is not stored after processing. We never sell your data or use it for advertising.
Can ChatMend replace therapy?
No. ChatMend is an informational reflection tool. It is not a substitute for licensed mental health care. If you are experiencing distress, please seek a qualified therapist or counselor.
Why do more messages improve accuracy?
More messages give the AI more behavioral samples. Under 200 messages gives basic insight. 500+ enables high-accuracy pattern detection. 2,000+ unlocks comprehensive analysis.
What does the health score mean?
The A–F grade is a quick composite based on detected risks, strengths, and tone. An 'F' doesn't mean the relationship is over — it signals specific areas worth examining.
What is the Q&A feature?
After an analysis you can ask up to 5 follow-up questions. The AI uses your full result as context, so answers are specific to your conversation, not generic.